Shipping methods & costs
The goods are sent to the nearest parcel machine, which is inserted in the shopping cart, or to the nearest post office. Shipping costs are automatically calculated in the shopping cart and added to the final price of the order.
Parcel machine: Delivery to the nearest parcel machine. If you choose this option, please enter a suitable parcel machine in the shopping cart.
Post office: Delivery to the nearest post office. If you choose this option, please enter your address in the shopping cart so that we can determine the appropriate post office.
Delivery time
The expected delivery time is 3-7 working days after the order is confirmed and payment is received. Delivery time may be longer during holidays and weekends.
Return & Exchange Policy
According to the Estonian Consumer Protection Act, you have the right to return the purchased goods within 14 days of receiving the goods, without giving a reason.
Return procedure
Return notification: Please inform us of your wish to return an item by e-mail at quest@matureskincare.ee, stating your order number and the description of the item to be returned.
Returning goods: The returned goods must be unused, in the original packaging and with all tags and markings. Please return the product in its original packaging to the following address:
Mature OÜ
Kadaka tee 145a, Tallinn
12615, Estonia
Return costs: The return costs are borne by the customer, unless the reason for the return is an error on our part (such as a wrong or defective product).
Refunds
After receiving and inspecting the returned item, we will issue a refund to the same payment method you used to make the purchase. Refunds will be made within 14 days of receiving and inspecting the returned item.
Returning defective or incorrect goods
If you have received a defective or incorrect product, please contact us immediately at quest@matureskincare.ee. In this case, we will cover all return costs and arrange for a product exchange or refund according to your wishes.
Contact details
If you have any questions or need help, please contact us:
Phone: +372 5358 5497
Email: quest@matureskincare.ee
Website: https://www.matureskincare.ee/
This shipping and return policy is in accordance with the Estonian Consumer Protection Online Store Purchases Act and applies to all customers of our e-store.